One byproduct of COVID-19-imposed stay-at-home mandates is an unprecedented reliance on digital services for everything from grocery shopping and food delivery to video conferencing and workflow automation. And it's impacting both consumers of those digital services and the IT operations professionals responsible for delivering them.
To get greater insight into how this mass migration from analog to virtual services is impacting users and IT teams, xMatters surveyed 300 consumers and 300 IT professionals, including DevOps teams, ITOps teams, site reliability engineers, and developers in companies of over 500 employees.
Seventy-five percent of the technology professionals said they have the right products and processes to support the increased adoption of digital services. But wait, 54% of consumers reported unsatisfactory experiences with digital services, ranging from poor application performance to a complete crash.
A staggering 90% of consumers are using digital services. It's no surprise that over 80% are using them more today than ever, but ITOps teams can't just wait for things to return to "normal." That's because more than 80% of consumers plan to continue using digital services at this rate even after the stay-at-home era has passed.
Just what technology teams need: more pressure.
Technology teams are working under extreme pressure professionally and personally. Many companies were already planning or in the early stages of their digital transformations, and COVID-19 mandates are causing that work to fast-forward.
Per the survey, accelerated digital transformation means ITOps is managing more data and learning new technologies (automation, orchestration, cloud). Due to the combination of these factors, 36% of IT pros say they want a better understanding of incident management and resolution best practices.
For IT teams the challenges don't stop there. Almost 80% of respondents say privacy and security is also an even greater focus due to the remote work environment.
All this sudden change is taking a human toll. Fifty percent of IT Operations professionals are working increased hours and are experiencing a diminished work-life balance. Another 38% are working the same number of hours, but their workdays are starting earlier, ending later, or are just different.
The Latest
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
