Dynatrace expanded its partnership with SAP to help prepare the world’s leading retailers for a successful Cyber Monday and beyond.
This multi-year agreement positions Dynatrace as a strategic observability partner for SAP Commerce Cloud. This means Dynatrace’s digital experience monitoring capabilities, including real user monitoring and synthetic monitoring, and precise answers from its AI-engine, Davis™, are now available for SAP Commerce Cloud, digital experience monitoring, which customers can subscribe to via the online SAP Store. The solution enables retailers to maximize customer satisfaction and online conversions by optimizing every step in their user journey, from the first click on a mobile app or website, to code-level insights detailing the performance of underlying cloud services.
By embedding Dynatrace’s AI-powered observability and digital experience monitoring capabilities into SAP Commerce Cloud, customers gain a deeper understanding of applications and microservices running in their environment, including third-party services. Dynatrace can identify anomalies, such as mobile app crashes, errors, or performance issues, prioritize them by business impact, and supply precise root-cause determination. This enables digital teams to understand how application performance and new features influence business KPIs, including conversions and revenue, so they can continuously optimize user experience across mobile, web, and other edge-device channels.
“Imagine you’re a retailer, and during Cyber Monday your mobile app or website crashes. What would you do?” asked Michael Allen, VP of Global Partners at Dynatrace. “Extending Dynatrace’s AI and digital experience management capabilities to SAP Commerce Cloud helps retailers know exactly what’s happening in their environments, across mobile, web, and other edge-channels. They can see where the highest-impact issues are, and how the performance of their digital services impacts business outcomes. This helps ensure, even during the most critical moments and heavy-traffic days, digital experiences work perfectly.”
“As an analyst-recognized, market-leading commerce solution, SAP Commerce Cloud is focused on delivering the best possible commerce experiences and outcomes for our customers so they can do the same for their customers,” said Riad Hijal, Global Head and VP, Commerce Strategy and Solution Management at SAP. “Reliable observability capabilities are a foundational element of a highly available commerce solution. By incorporating Dynatrace’s observability and digital experience monitoring capabilities within SAP Commerce Cloud, customers will be further empowered to monitor the full, end-to-end landscape, from infrastructure and application performance to digital journeys on commerce storefronts.”
SAP Commerce Cloud, digital experience monitoring, including Dynatrace’s capabilities, was released in October 2020.
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