IBM and ServiceNow Announce Global Strategic Partnership
Partnership Will Accelerate Adoption of Intelligent Automation on a Single Cloud Platform for IT, HR, Customer Service, and Security
February 14, 2017
Share this

IBM and ServiceNow are teaming to bring intelligent automation solutions to customers across the globe.

The firms have agreed to a multi-year, strategic partnership to offer ServiceNow’s cloud-based service automation platform and IBM products and services to replace the unstructured work patterns of the past with intelligent workflows of the future. By automating work, customers can energize their employees, increase service levels and deliver game-changing economics in an enterprise that works seamlessly.

IBM and ServiceNow will focus on automating manual processes to deliver greater efficiencies to their customers’ workplace — especially for the complex operations of the Global 2000.

For this new global strategic partnership:

- IBM will leverage its extensive investment and intellectual capital around Cognitive computing as well as its global services integration and delivery resources.

- ServiceNow will provide its industry-leading, cloud-based software that intelligently automates work across IT, HR, customer service and security. ServiceNow analytics and benchmarks deliver actionable insight into service demand, service level compliance and other key performance indicators to improve enterprise efficiency.

- IBM and its customers can also use the ServiceNow platform to build business applications that automate processes in any department and any vertical market.

- ServiceNow will integrate with IBM’s Global Technology Services including Cognitive solutions, Bluemix infrastructure and IBM Cloud Orchestrator.

“Customers seeking to build on their current investments in the ServiceNow platform or planning a future migration will now be able to draw on IBM expertise in IT strategy, enterprise-solution integration, service governance, mobility, big-data analytics and other disciplines to enrich the services they provide,” said Rich Esposito, GM, IBM Global Mobility Services. “Additionally, the partnership also opens the door for IBM to now offer a cloud-based solution to enhance users' service experience and reduce operating costs.”

More specifically, the partnership will allow customers to:

- Leverage extensive IBM domain expertise and capabilities to architect an enterprise-wide system of action that leverages a common platform for departments to assign and prioritize, collaborate and get down to root cause of issues while gaining real-time insights that drive productivity.

- Take advantage of IBM’s programmatic approach to merge, migrate and deploy solutions to optimize departmental service clouds.

- Incorporate IBM experience to define and guide how service integrations will be done for the most complex environments.

“Now customers can deliver intelligent workflows across IT, HR, customer service and security on the ServiceNow cloud platform,” said David Schneider, Chief Revenue Officer, ServiceNow. “This partnership ensures that IBM’s experience and scale with investments in analytics and Watson combined with ServiceNow’s intelligent automation will deliver game-changing economics to our mutual customers.”

IBM is a ServiceNow global strategic partner and has been a managed service provider since 2011 for the complete ServiceNow portfolio. IBM is currently responsible for managing some of the largest ServiceNow deployments globally.

Share this

The Latest

April 21, 2017

In the spirit of Earth Day, which is Saturday, April 22, we recently asked IT professionals for the tips and tricks they're using to help keep their data centers as green as possible. Here are a few ideas inspired by the responses we got ...

April 20, 2017

Almost One-Third (28 percent) of IT workers surveyed fear that cloud adoption is putting their job at risk, according to a survey conducted by ScienceLogic ...

April 19, 2017

A majority of senior IT leaders and decision-making managers of large companies surveyed around the world indicate their organizations have yet to fully embrace the aspects of IT Transformation needed to remain competitive, according to a new study conducted by Enterprise Strategy Group (ESG) ...

April 18, 2017

The move to cloud-based solutions like Office 365, Google Apps and others is one of the biggest fundamental changes IT professionals will undertake in the history of computing. The cost savings and productivity enhancements available to organizations are huge. But these savings and benefits can't be reaped without careful planning, network assessment, change management and continuous monitoring. Read on for things that you shouldn't do with your network in preparation for a move to one of these cloud providers ...

April 17, 2017

One of the most ubiquitous words in the development and DevOps vocabularies is "Agile." It is that shining, valued, and sometimes elusive goal that all enterprises strive for. But how do you get there? How does your organization become truly Agile? With these questions in mind, DEVOPSdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the best way for a development or DevOps team to become more Agile ...

April 12, 2017

Is composable infrastructure the right choice for your IT environment? The following are 5 key questions that can help you begin to explore the capabilities of composable infrastructure and its applicability within your own IT environment ...

April 11, 2017

What is composable infrastructure, and is it the right choice for your IT environment? That's the question on many CIOs' minds today as they work to position their organizations as "digitally driven," delivering better, deeper, faster user experiences and a more agile response to change in whatever vertical market you do business in today ...

April 10, 2017

As companies adopt new hardware and applications, their networks grow larger and become harder to manage. For network engineers and administrators, the continued emergence of integrated technology has forced them to reconfigure and manage networks in a more dynamic way ...

April 07, 2017

The complexity of data in motion is growing and risks undermining the success of the modern data-driven enterprise. A recent survey of data engineers and architects, conducted by StreamSets, sought to bring some perspective to the new reality in the enterprise, leading to some interesting insights about the enterprise data landscape ...

April 06, 2017

The biggest factor driving happiness is the quality of relationships IT professionals have with their coworkers, including users, peers, and managers, according to the 2017 IT Job Satisfaction report from Spiceworks ...