IT Departments Overstretched, Constricted - and Disconnected with the Boardroom
May 28, 2014

Sridhar Iyengar
ManageEngine

Share this

Almost half (40 percent) of IT professionals describe the current capability of their departments to do their jobs as "stretched" or "overstretched" according to a new survey by ManageEngine.

When asked what was holding their department back from working more efficiently, an overwhelming 36 percent stated budget constraints, followed by resourcing constraints and limitations on team skills (24 percent and 20 percent, respectively).

Not surprisingly, when asked to describe their current IT budgets, around a third (34 percent) of the respondents claimed their budgets were "stretched" or "inadequate".

Interestingly, a noticeable disconnect becomes apparent when looking at the spending priorities of the IT department compared to that of the boardroom. If given free reign over the IT budget spend, the majority (58 percent) of IT departments would prioritize long-term, back-end infrastructure investment, with virtualization solutions (24 percent) and additional storage (18 percent) topping the wish list. Whereas the boardroom is pushing for more immediate and visible priorities driven by end-user demands such as upgrades of productivity software - e.g., Office - being the top priority at 20 percent.

With this in mind, when asked what is holding the IT department back from making its preferred investment, budget holder priorities (58 percent) and influence from the boardroom (20 percent) came out on top. Digging further into this disconnect with the boardroom, the survey found that a huge, 44 percent of respondents claimed lack of technological awareness at the board level stops the IT pros from communicating the needs of the IT department effectively. Only 8 percent of the respondents cited their own lack of appropriate business acumen as an issue.

When looking into where the IT department spends a majority of its current time, 30 percent stated rolling out new solutions. Other top responses included responding to, and dealing with, end-user admins (20 percent) and troubleshooting queries (18 percent). The bottom of the list included rolling out company-wide policies (18 percent) and software updates (14 percent).

"The disconnect between the IT department and the boardroom has always been an issue, but this survey highlights that as budgets become more stretched, this disconnect will have an increasing effect on the overall business," said David Howell, European Director, ManageEngine. "Overlooking an IT department's priorities, such as back-end improvements, is not only detrimental to the department's time, but also impacts the efficiency of the business as a whole. The focus on tactical fire-fighting activities, over more strategic, long-term actions, exacerbates this problem even further. Being able to communicate with the boardroom effectively will continue to be a crucial skill for the IT department. In the meantime, using cost-effective and agile IT solutions will help alleviate stretched capacity and utilize budgets more effectively."

About the Survey: The survey was conducted amongst delegates attending the Service Desk and IT Support Show, Earls Court, London. 100 UK IT professionals were surveyed at the event held April ​29-30, 2014.

Sridhar Iyengar is Vice President, Product Management, for ManageEngine.

Share this

The Latest

March 24, 2017

A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...

March 23, 2017

Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. Without the right foresight, DevOps and IT teams may lose a lot of visibility into these containers resulting in operational blind spots and even more haystacks to find the presumptive performance issue needle ...

March 22, 2017

Much emphasis is placed on servers and storage when discussing Application Performance, mainly because the application lives on a server and uses storage. However, the network has considerable importance, certainly in the case of WANs where there are ways of speeding up the transmission of data of a network ...

March 21, 2017

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...

March 17, 2017

Let’s say your company has examined all the potential pros and cons, and moved your critical business applications to the cloud. The advertised benefits of the cloud seem like they’ll work out great. And in many ways, life is easier for you now. But as often happens when things seem too good to be true, reality has a way of kicking in to reveal just exactly how many things can go wrong with your cloud setup – things that can directly impact your business ...

March 16, 2017

IT leadership is more driven to be innovative than ever, but also more in need of justifying costs and showing value than ever. Combining the two is no mean feat, especially when individual technologies are put forward as the single tantalizing answer ...

March 15, 2017

The move to Citrix 7.X is in full swing. This has improved the centralizing of Management and reduction of costs, but End User Experience is becoming top of the business objectives list. However, delivering that is not something to be considered after the upgrade ...

March 14, 2017

As organizations understand the findings of the Cyber Monday Web Performance Index and look to improve their site performance for the next Cyber Monday shopping day, I wanted to offer a few recommendations to help any organization improve in 2017 ...

March 13, 2017

Online retailers stand to make a lot of money on Cyber Monday as long as their infrastructure can keep up with customers. If your company's site goes offline or substantially slows down, you're going to lose sales. And even top ecommerce sites experience performance or stability issues at peak loads, like Cyber Monday, according to Apica's Cyber Monday Web Performance Index ...

March 10, 2017

Applications and infrastructure are being deployed and commissioned at a faster rate than ever before, the number of tools it takes to effectively manage these services is multiplying, and the expectations placed on IT to ensure customer satisfaction is increasing, according to The State of Monitoring 2017 report from BigPanda ...