Nexthink launched the next generation of its platform: Nexthink Experience, a cloud-native solution that combines real-time analytics, employee feedback and automated remediation, empowering IT teams to continuously improve employees’ digital experiences.
Nexthink Experience is built to enable IT teams to provide great experience to employees no matter where they are working.
Nexthink Experience provides an employee-centric view of devices, applications, and networks, enabling IT professionals to see and proactively solve problems faster. Central to the new platform is Experience Optimization, a groundbreaking set of capabilities that provide clear, prioritized guidance on how to improve and optimize experience across an organization. For the first time, IT professionals can see what issues to address first, understand the likely causes, and remediate problems quickly and effectively. This is all brought together in a single Optimization Hub allowing IT teams to monitor, measure and manage employees’ digital experience, focusing on how IT is consumed by employees and not just how it is delivered by the IT department:
- Digital Experience Score quantifies employee experience by collecting hundreds of technical metrics and correlating them with employee sentiment
- IssueRank delivers prioritized recommendations on what issues to address to deliver the greatest experience improvement
- CauseDetect uses artificial intelligence to analyze up to millions of data points to effortlessly pinpoint the likely root causes
- Playbooks provide step-by-step guidance to address the identified issues, incorporating data gathering and automated remediation via Nexthink Engage and Nexthink Act to resolve common problems
“IT teams have changed their roles during the last five years to become proactive and much more employee-focused,” said Pedro Bados, CEO and co-founder of Nexthink. “Managing digital experience with real-time visibility and employee feedback is the right path for an IT department to get proactive, saving money and time. Nexthink Experience is the new platform born in the Cloud and will fulfill this vision for the IT departments of tomorrow.”
Nexthink Experience is generally available today.
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