PagerDuty has extended its integration with Microsoft Teams by leveraging new meeting extensibility points, which enables PagerDuty customers to launch Teams meetings within the PagerDuty platform, in one click, and then perform PagerDuty tasks within the Teams client.
With all incident activity automatically replicated between the PagerDuty app and PagerDuty platform, responders are guaranteed access to the latest information without context shifting, no matter where they’re located, or the device they’re using, even if they’re performing tasks directly in Teams.
Integrations like this, that orchestrate remote teamwork in the tools teams love to use, are now essential. Customers will not tolerate any delay in the digital services they rely on to learn, shop, live and connect, which means the Digital Ops teams responsible for powering these services must immediately respond and resolve customer issues. With the new PagerDuty Microsoft Teams integration, responders can instantly collaborate over video, share screens and troubleshoot together, in the moment.
“Traditional ways of operating your business are no longer relevant – ticketing queues, sequential workflows and manual response processes are cumbersome. They keep teams on the backfoot, in perpetual reactive mode, and ultimately cost the business,” explains Jonathan Rende, SVP of Products at PagerDuty. “By rethinking the customer journey and putting a Digital Ops strategy at the heart of your business, you open your business up to a world of machine learning and integrations that allow your teams to work together proactively, on a whim, and entirely in service of the customer.”
“Having PagerDuty as one of our inaugural partners for the Teams’ extensible meetings experiences launch validates the importance of enhanced collaboration in these unprecedented times,” said Jeff Teper, Corporate VP, Teams, SharePoint, OneDrive. “The way in which PagerDuty and Teams power real-time collaboration means they could easily become critical tools to resolve incidents across remote workforces..”
Key benefits of the enhanced PagerDuty and Teams integration include:
- One-Touch Teams meetings: One-click setup to launch a Teams meeting when responding to an incident within the PagerDuty platform
- Execute PagerDuty tasks in Teams meeting: Action PagerDuty tasks from within Teams meetings
- Synchronized incident data between PagerDuty App and PagerDuty Platform: Up to the minute replication of information between the PagerDuty App and PagerDuty platform
The Latest
The rise of AI is ushering in a new disrupt-or-die era. "Data-ready enterprises that connect and unify broad structured and unstructured data sets into an intelligent data infrastructure are best positioned to win in the age of AI ...
A majority (61%) of organizations are forced to evolve or rethink their data and analytics (D&A) operating model because of the impact of disruptive artificial intelligence (AI) technologies, according to a new Gartner survey ...
The power of AI, and the increasing importance of GenAI are changing the way people work, teams collaborate, and processes operate ... Gartner identified the top data and analytics (D&A) trends for 2024 that are driving the emergence of a wide range of challenges, including organizational and human issues ...
IT and the business are disconnected. Ask the business what IT does and you might hear "they implement infrastructure, write software, and migrate things to cloud," and for some that might be the extent of their knowledge of IT. Similarly, IT might know that the business "markets and sells and develops product," but they may not know what those functions entail beyond the unit they serve the most ...
Cloud spending continues to soar. Globally, cloud users spent a mind-boggling $563.6 billion last year on public cloud services, and there's no sign of a slowdown ... CloudZero's State of Cloud Cost Report 2024 found that organizations are still struggling to gain control over their cloud costs and that a lack of visibility is having a significant impact. Among the key findings of the report ...
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
