The Secure UX Enterprise - Part 1
December 06, 2016

Gabriel Lowy
Tech-Tonics

Share this

In an age where a deeper understanding of customers is a competitive necessity, the inability to effectively correlate, analyze and act on all operational data represents a significant missed opportunity to improve decision outcomes and financial performance. Whether it is customers visiting your website, your employees engaging with them through a SaaS CRM application, an authorized executive accessing sensitive corporate data remotely, or an investor researching your investor relations site, secure UX (user experience) that meets the user's expectations is the hallmark of the secure UX enterprise.

It's time for IT Ops and security monitoring across the entire application delivery chain to converge around unified secure UX. As UX has become the primary driver of business performance and as security shifts from prevention to early detection and incident response, newer storage, processing and advanced analytics technologies not only make this convergence feasible, but essential.

Next to database, no technology investment is more strategic to the enterprise than a unified secure UX platform. IT Ops and security teams will need to cooperate and collaborate more effectively, leveraging operational data that achieves their respective and shared objectives.

Secure UX Drives ROI

Cloud, mobile and social megatrends show that secure UX is vital to the enterprise. As enterprises become increasingly software-defined and seek to get better returns on their digital assets with advanced analytics, more are recognizing that this is not attainable without secure UX.

Our study of the S&P 500 two years ago revealed that companies taking a strategic approach to application performance and UX outperform their peers in both financial and stock market performance. And they use 30% fewer tools to get the job done.

Secure UX directly correlates to the three components of ROI (return on investment):

1. Cost reduction

2. Productivity enhancement

3. Incremental revenue from new channels

Secure UX creates a virtuous cycle of improvement. The better your employees' user experience is the more engaged and productive they are. The better your customers' user experience is the stronger their satisfaction and loyalty to the company. The more secure the user experience is the higher user confidence is in the data they are accessing and sharing.

Secure UX will remain a key determinant and differentiator in the Internet of Things (IoT) era, as 40Gbps and 100Gbps networks become the norm and the definition of "user" expands to include machines. Gartner estimates a 35% CAGR of non-consumer IoT devices from 2013 to 2020, reaching an installed base of 25 billion.

Not Just ROI, But GRC as Well

But secure UX is also germane to meeting GRC (governance, regulatory, compliance) requirements and risk management objectives. Not having end-to-end visibility and intelligence into application and network performance and early detection of abnormal behavior puts companies at a competitive disadvantage.

Extended mean time to repair/resolution (MTTR) undermines employee engagement and customer satisfaction and loyalty. The cost of downtime for a business critical application can be upwards of $1 million per hour, depending on the industry.

It also exposes the company to cyber attacks. Rapid incident response becomes impossible, exacerbating risks while potentially costing the company extensive losses of sensitive data, fines for compliance violations and reputational damage.

The underbelly of modern distributed computing environments is growing regulatory oversight pertaining to systems efficacy and security. For example, industries such as healthcare and financial services are under increasing regulatory pressure to demonstrate systems efficacy and security for protecting sensitive personal information and resilience against market disruptions.

While regulations are nuanced to specific industries, the connectivity and interdependencies of systems are similar across all sectors. Regulators are increasingly focused on these relationships – and the underlying systems and applications – that comprise application delivery chains.

Secure UX can address a host of issues, including:

■ Verifying and troubleshooting questionable transactions

■ Analyzing overall application and network performance

■ Identifying vulnerable users, applications and network segments

■ Verifying performance of low-latency apps such as VoIP and video

■ Ensuring systems efficacy and compliance with GRC mandates

Increasing Complexity is the Principal Obstacle

The greatest barrier to consistently high performance is complexity. Because modern applications have so many connection points between the end user and the data center – often with multiple permission levels – performance issues can arise anywhere along the application delivery chain. Meanwhile, the traditional network perimeter has been erased as more on-premises workloads migrate to private and public clouds, and as more services, applications and data are born in the cloud.

The growth of containers and microservices, as well as the emerging IoT creates new risks that further test security governance with myriad connected devices and the associated big data challenges of machine-to-machine communication. This evolution combined with the unprecedented growth in the number of data sources – both internally and from outside the enterprise – significantly increases systems complexity. And as more users are engaging with these apps with their own mobile devices, often over public WiFi networks, complexity and risk rises further.

These trends create a multiplier effect for the amount of data available to attackers. They also marginalize the effectiveness of traditional network and perimeter security solutions, which were designed to prevent earlier generations of malware. Security teams recognize that the perimeter is too porous due to the explosion in devices, applications and data. They also recognize that people inside the perimeter are often the cause of security breaches. Insiders, unknowingly – or knowingly – either create holes that attackers can exploit or improperly release sensitive information.

Read The Secure UX Enterprise - Part 2

Gabriel Lowy is the founder of TechTonics Advisors, a research-first investor relations consultancy that helps technology companies maximize value for all stakeholders by bridging vision, strategy, product portfolio and markets with analysts and investors.

Share this

The Latest

July 21, 2017

Public sector organizations undergoing digital transformation are losing confidence in IT Operations' ability to manage the influx of new technologies and evolving expectations, according to the 2017 Splunk Public Sector IT Operations Survey ...

July 20, 2017

It's no surprise that web application quality is incredibly important for businesses; 99 percent of those surveyed by Sencha are in agreement. But despite technological advances in testing, including automation, problems with web application quality remain an issue for most businesses ...

July 19, 2017

Market hype and growing interest in artificial intelligence (AI) are pushing established software vendors to introduce AI into their product strategy, creating considerable confusion in the process, according to Gartner. Analysts predict that by 2020, AI technologies will be virtually pervasive in almost every new software product and service ...

July 18, 2017

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace. Furthermore, the study reveals that individuals are losing a quarter of their working lives battling to address these problems ...

July 17, 2017
Mobile devices account for more than 60 percent of all digital minutes in all 9 markets profiled in comScore's report: Mobile’s Hierarchy of Needs ...
July 14, 2017

Cloud adoption is still the most vexing factor in increased network complexity, ahead of the internet of things (IoT), software-defined networking (SDN), and network functions virtualization (NFV), according to a new survey conducted by Kentik ...

July 13, 2017

Gigabit speeds and new technologies are driving new capabilities and even more opportunities to innovate and differentiate. Faster compute, new applications and more storage are all working together to enable greater efficiency and greater power. Yet with opportunity comes complexity ...

July 12, 2017

Achieving broad competence in event-driven IT will be a top three priority for the majority of global enterprise CIOs by 2020, according to Gartner, Inc. Defining an event-centric digital business strategy will be key to delivering on the growth agenda that many CEOs see as their highest business priority ...

July 11, 2017

It's not especially surprising that a new IT survey shows that cloud use for business and government poses challenges. In significant numbers across the board, respondents cited cloud complexity, compliance and security, cost control, speed of delivery, and domain expertise as the cloud problems their organizations were working to overcome this year ...

July 10, 2017
Your organization's Application Management and IT Help Desk teams are your "first line of defense," and they also wear many hats. One of the biggest challenges they face is the management of application portfolios. To help ensure your application and help desk operations are effective and manageable, there are a few simple things that IT leaders can do ...