The end user is at the center of converged "next generation" computing services that integrate cloud, mobility, and virtualization. The average workforce user relies on at least 3 devices per day. And the workforce relies on a whole set of applications which may or may not be under IT's control. The opportunity is clear. IT must manage all of these technologies in a seamless way to ensure they deliver excellent service. But if the opportunity is clear, so is the challenge to IT ...
End-user organizations are looking to take more of a service-centric approach when managing IT performance, and management vendors, for the most part, have done a good job of adjusting to this trend. Recently, I had the chance to see a number of demos of IT performance monitoring products that are based on different underlining technologies for collecting performance data, are being sold to different job roles within the organization, and even competing in different markets, but they all had something in common. The first screen of their performance dashboards looks almost identical. And products that are based on network monitoring technologies, data center management or application monitoring all of a sudden have the same look and feel:
• Green, yellow/orange and red markers for performance of your key IT services - typically in the top right corner
•Some kind of mash-up (mostly Google Maps) to show where these services are being delivered to and how their performance varies – typically in top left corner
• Icons representing different infrastructure parts that can be monitored for performance – typically in the bottom row
It is very encouraging that technology vendors are realizing that the days of infrastructure bias to performance monitoring are over and they are adjusting the way they are presenting performance data to end-users to reflect more of a service centric approach. It is also encouraging to see that the vendors are getting the message that a “single pane of glass” is the best approach to present network, application, server and database performance data to end-users. The key question is: What does it take to turn pretty icons, maps and links from a high level overview of performance of IT services to information needed for problem resolution?
Using a single platform to monitor the health of IT services is not much of a competitive differentiator, as the range of companies that are providing dashboards for monitoring the overall health of IT services goes across different technology classes – from networking vendors such as NetScout and Network Instruments over BTM vendors such as Nastel and Correlsense, APM platforms such as Foglight and Vantage and BSM solutions such as Zyrion, Netuitive or AccelOps. However, the depth of data that these tools can collect is very dissimilar, and they are using a different approach for collecting this data.
“A single pane of glass” solutions for monitoring the health of IT services has true value for the end-user only if it delivers all of the capabilities that they need to monitor each part of their infrastructure. However, many BSM products are still lacking major network monitoring capabilities, such as NetFlow capture and analysis, network behavior analysis (NBA), ability to recreate network behavior and others. AccelOps is one of the few BSM vendors that have NBA capabilities, while Uptime Software recently added NetFlow capabilities to their portfolio. It is a similar story with key application monitoring capabilities, such as response times measuring, end-user experience monitoring and Layer 7 analysis, as not all BSM products are offering these capabilities.
Ease of use, implementation and management is very important for end-user organizations, as they are increasingly looking to consolidate their IT management tools. Organizations are definitely becoming more interested in seeing across IT ‘silos’ and taking a service-centric approach for monitoring the health of their IT infrastructure. However, starting with monitoring the health of IT services (as opposed to monitoring the performance of infrastructure parts) is not the means to an end. In order for organizations to move away from using dozens of point solutions to monitor IT performance, vendors need to start offering platforms that would include all of the capabilities of networking, application, datacenter and database products.
About Bojan Simic
Bojan Simic is the founder and Principal Analyst at TRAC Research, a market research and analyst firm that specializes in IT performance management. As an industry analyst, Bojan interviewed more than 2,000 IT and business professionals from end-user organizations and published more than 50 research reports. Bojan's coverage area at TRAC Research includes application and network monitoring, WAN management and acceleration, cloud and virtualization management, BSM and managed services.