November 05, 2014

There are a lot of apps being developed and hosted in the cloud, and those teams have a significant need to monitor and manage app performance. But what about the customers of those apps and services – IT and business operations teams that purchase and maintain portfolios of cloud apps for their organizations? They still support users who expect them to maintain high application service levels regardless of where the app runs. Unfortunately, most APM solutions on the market today aren't well suited to their needs. This is why many organizations who already have a myriad of systems management and monitoring tools are seeking alternatives able to help them manage their cloud-based apps. It's this gap – and emerging IT business operations customer base for APM – that will define the APM landscape in the years to come ...

November 03, 2014

Gartner released the 2014 Magic Quadrant for Application Performance Monitoring report, by Research VPs Jonah Kowall and Will Cappelli ...

October 31, 2014

With Halloween here, it is a fitting time to take a look at some of the most critical challenges facing companies as they put systems in place to optimize application performance in order to deliver great experiences to end-users. Optimizing application performance to deliver high-quality, frictionless user experiences across all devices and all channels isn’t easy, especially if you’re struggling with these frightening issues ...

October 31, 2014

On Halloween, there's no shortage of horror movies to scare and entertain you. Among the usual cast of creepy characters, zombies are among the most popular underdogs. They're (often) embarrassingly slow and brainless. They have terrible personal hygiene. They can't operate machinery of any kind, they can't drive and they don't know how to use a computer or a smartphone. Speaking of technology, network zombies, on the other hand, are an all too real menace for the modern-day IT administrator ...

October 30, 2014

John Rakowski, Forrester Analyst & Advisor Serving Infrastructure & Operations Professionals, discusses "End-User Behavior" vs. "End-User Experience", Digital Business Transformation, analytics and where APM fits in ...

October 28, 2014

John Rakowski, Forrester Analyst & Advisor Serving Infrastructure & Operations Professionals, discusses the concept of the Age of the Customer, and where APM fits in ...

October 27, 2014

APM tools have evolved over the last decade to cater to application complexity and yet be able to troubleshoot application performance issues quickly. Let us look at some of the key features and visualization techniques that are enabling quicker troubleshooting ...

October 20, 2014

Adopting an Application Performance Management (APM) strategy will help you manage the quality of the customer experience. The challenge is that APM has evolved into a mosaic of monitoring tools, analytic engines, and event processors that provide many solutions to different problem sets ...

October 15, 2014

According to eMarketer, as of 2014 Americans consume more media using mobile devices than laptops and desktops combined. This shift in consumer behavior is also occurring within corporations, as employees increasingly rely on mobile devices for their work. With such a surge in mobile usage there is a growing need for corporations to ensure that their mobile experience is high quality and not broken. Since 86% of mobile experiences occur within apps and not mobile browsers, focusing on improving app performance has a larger impact on mobile quality. The following are 4 key differences that companies monitoring their server (and website) performance should consider when selecting a mobile app performance monitoring solution ...

October 14, 2014

Manufacturers are struggling to deal with increasingly complex IT estates, as 83% of firms report a rise in IT complexity driven by more users, increased locations, new applications and adoption of cloud computing, according to new research from Ipanema Technologies and Loudhouse ...

September 26, 2014

While exhibiting with the SmartBear AlertSite UXM team in Velocity last week, I managed to skip away from the booth quite a bit to squeeze in as many sessions as possible. The more sessions I attended, the more some common themes started materializing. The three themes that finally emerged are all very different, but are ultimately all related at the end of the day ...

September 25, 2014

What is the best APM (Application Performance Management) solution out there in the market today? Unfortunately that question cannot be answered until your requirements are clearly defined. However, when shopping for an APM solution, there are certain qualities that you must consider in order to ensure maximum ROI (Return on Investment). The following are 8 qualities you must look for in an APM solution if your enterprise is primarily Java based ...

September 15, 2014

The team behind APMdigest has launched a companion site called the APM Buyers Guide at apmbuyersguide.com

The APM Buyers Guide is a directory of the vendors and their product offerings in the Application Performance Management (APM) market, as well as related markets including Business Service Management (BSM), End User Experience Management (EUEM), IT Operations Analytics (ITOA), Log Analysis, Performance and Availability Monitoring, Network Performance Management (NPM), and Application Testing. The purpose of the site is to present the many vendors in these technology spaces, clarify which vendors offer which product types and capabilities, and showcase the featured vendors and their products ...

September 11, 2014

Once again, Apple has shown its product and marketing prowess with the launch of the iPhone 6 models and the Apple Watch. Cool as they may be, ApplePay could be the most significant illustration of how Apple necessitates the PADS Framework ...

September 10, 2014

Fragmented approaches to APM are being promoted as solutions to support the DevOps ideal of continuous integration and delivery, but the stark lack of integrated tools in these APM arsenals isn’t likely to make communication and collaboration between dev and ops any easier or more efficient ...

September 08, 2014

While the application is now the heart of businesses of all sizes and its performance is the lifeblood of success, IT continues to struggle to ensure its performance and availability, according to a new survey by SolarWinds ...

September 05, 2014

Today's common “hybrid” IT environment of legacy plus cloud plus custom is a pretty chaotic mash-up that is tough to manage, to say the least. One of the most difficult aspects, according to anecdotal evidence uncovered in our discussions with senior IT executives, is proactive visibility and control at the application level. Despite investments in tools and processes that are supposed to enable proactive and preventative support, senior IT executives say their day-to-day mode still tends to be crisis-driven and reactive. Additional layers of anecdotal or incidental feedback as well as “optical” or subjective input contribute to the reactivity ...

September 04, 2014

In order to properly manage your applications and user experience you need to start with monitoring them. Application monitoring is evolving — from its beginnings of simply pinging a server to see if it is up, to new, more sophisticated techniques which monitor every detail of a user interaction. How do you decide what techniques to use, should you abandon old methods for new? There are two main techniques used to monitor applications: Synthetic monitoring, also called directed monitoring, and Real monitoring, also called passive monitoring. What’s the difference between Synthetic monitoring and real application monitoring? ...

September 03, 2014

Enterprise content management applications were once viewed as “backend” systems that were primarily focused on archival or records management processes. However, their role in organizations have grown and evolved. A recent survey executed by AIIM and Reveille shows that 80% agree their content systems are now just as critical to their business operations as transactional systems. However, according to the same survey, the majority of respondents (57%) said they had nowhere near the same performance information about the content systems as they do for their transactional systems. Why the disconnect? What can be done to fix this? ...

August 29, 2014

Doug Roberts, Director of Enterprise Products at Fluke Networks, discusses Application Aware Network Performance Management (AANPM) and its relation to — and difference from — Application Performance Management (APM) and traditional Network Performance Management (NPM) ...

August 28, 2014

With the increasing proliferation of cloud-based applications and services, IT has to deal with newer management challenges such as high support costs and slow performance of applications. Almost 53% of IT professionals say that the biggest challenge with managing cloud services is troubleshooting or root cause analysis taking too long. To meet these new application management challenges, businesses need to use "cloud-ready" monitoring solutions that help pinpoint the actual problem and help reduce troubleshooting time. See the ManageEngine-EMA infographic for more interesting facts and figures ...

August 27, 2014

The good news - Cloud apps and services continue to gain traction in enterprises with both business users and IT departments. The bad - Big obstacles still remain including a lack of confidence about service performance and availability, a lack of management tools and continuing concerns about data security. These observations come from a recent survey of over 200 business executives and IT managers in North America to better understand their current and planned use of cloud-based applications and services, the drivers behind cloud adoption, and the obstacles that stand in their way. What may be surprising to the readers of APMdigest is the concern over cloud app performance and availability and the lack of good cloud management tools ...

August 26, 2014

Every vendor-hosted APM offering is different, and it is up to the consumer to go into the selection process with a clear understanding of what is most important to his/her company. For potential customers seeking a cloud option delivering a comprehensive, end to end APM perspective, the options are limited ...

August 22, 2014

Enterprise-grade APM solutions have traditionally had a reputation for being complex and difficult to deploy. Virtually every enterprise-sized company is supporting a mix of applications written in multiple languages, running on different OSs, anchored by exotic technologies such as caching and acceleration and increasingly extending into the public cloud. Monitoring each of these components in context to end-to-end execution can be a daunting proposition – which is why APM products tend to be more complex to deploy than, say, a server monitoring tool. That being said, an increasing number of IT organizations are seeking an alternative, and, not surprisingly, an increasing number of vendors are now offering "APM as a Service" ...

August 15, 2014

“It must be the network!” Network administrators hear this phrase all too often when an application is slow, data transfer is not fast enough or VoIP calls drop. But it is not always the network that is to blame. The database, hardware and operating system are also common culprits. And a major cause of poor application performance can be the application itself. As a network administrator, though, try telling this to the application developer or systems administrator and you’ll find yourself engaged in an epic battle ...

August 14, 2014

At the time when we were looking for a monitoring solution (2006-2007), APM as we know it today had yet to be defined. There was no Gartner MQ; real-user-monitoring (RUM) was too high level; “agent monitoring” brought concerns of overhead and complexity; instrumenting the application meant to ARM it (i.e. Application Response Measurement); and transaction tagging was a pipe dream. This created a fierce debate on the risks and rewards of agent vs. agentless monitoring. So, when we were developing our monitoring approach, our first priority was to do no harm, then collect performance metrics ...

August 07, 2014

We now live in the age of the consumer, and the ability to engage with companies wherever, whenever is expected by all. Well-performing mobile apps are becoming synonymous with quality customer service, and companies are increasingly distinguished by the various mobile applications they can (or cannot) provide for their customers. How do small businesses, which often lack large budgets to properly monitor and manage a myriad of different consumer-facing apps, compete with larger competitors? By tapping into APM capabilities via the cloud, smaller companies can implement advanced app management strategies without an extensive physical IT infrastructure - and the money required to manage it. Here's a look into how APM Software-as-a-Service provides SMBs with the tools needed to evolve into the mobile businesses customers are demanding ...

August 01, 2014

Because the typical IT environment is comprised of hundreds of applications leveraging hundreds of platforms and networks, a new generation of Application Management software that is application- and platform-agnostic will become increasingly valuable. Here is what we believe are the five requirements of this new breed of software ...

July 31, 2014

Bill Berutti, President, Performance & Availability, BMC Software, presents a vision of the future for Application Performance Management involving SaaS, mobility, cloud and Social IT ...

July 30, 2014

Our digital businesses depend on the user experiences delivered by our application. APM helps us proactively measure the end user experience, understand an applications flow through our architecture, and monitor the infrastructures that deliver the application: services, software, networks, servers and databases. And this has helped make us much better, yet we are still faced with many challenges ...

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