Feature Articles

January 10, 2011
Bill Emmett and Atwell Williams

Many businesses have, over time, multiple ERP systems across the enterprise, due to acquisitions or as a result of business units creating their own IT systems and support ... Consolidating these systems into a single, shared service enables you to leverage economies of scale while also providing a consistent level of service across the enterprise ...

December 02, 2010

Industry experts give their predictions for how Business Service Management will change and how it will impact business in 2011.

November 27, 2010
Byrne Chapman

Looking ahead into 2011, the increased use of transaction management in the enterprises will be driven by three items: the need to link business and IT goals, effective capacity planning and management, and virtualization ...

November 27, 2010
Charley Rich

IT thought leaders have begun to realize that in order to successfully optimize business processes, they need to converge the disciplines of Business Transaction Management (BTM), Application Performance Management (APM) and Complex Event Processing (CEP). This convergence enables the correlation of operational metrics for IT applications, middleware and infrastructure with the real-time visibility into business transactions and the business processes they comprise ...

October 29, 2010
Pete Goldin

Insight from David Williams, Research VP at Gartner, about the value of behavior learning technologies in virtual environments ...

October 25, 2010
Alex Bewley

The following are 5 factors to consider when evaluating systems management software vendors ...

September 30, 2010
Bojan Simic

The emergence of private and public cloud computing technologies is causing organizations to revisit their IT performance management strategies and evaluate if the solutions that they currently have in place can be as effective in these new environments ...

September 28, 2010
Pete Goldin

Private cloud brings much of the same challenges as the virtual environment, such as the need for a new type of monitoring tool designed for virtualization ...

September 28, 2010
Benjamin Grubin

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations ...

September 08, 2010
Pete Goldin

VMware's Al Sargent outlines the 3 key capabilities needed to manage cloud applications today ...

August 10, 2010
Pete Goldin

Kalyan Ramanathan, Director of Business Service Management at HP, outlines the four key capabilities that organizations must have to effectively manage hybrid services ...

August 09, 2010
Bojan Simic - Trac Research

If I can pay only for what I use for hosting my applications in the cloud, why can’t I do the same with IT management tools? Bojan Simic of TRAC Research explains how usage-based pricing makes sense ...

August 09, 2010
Russell Rothstein

It is no longer good enough to know that application performance is degrading - enterprises also need to be able to make the infrastructure and application adjustments necessary to avoid performance issues in the first place ...

June 30, 2010
Pete Goldin

"EMA Radar For Business Service Management: Service Impact" outlines 7 requirements for a BSM Service Impact solution ...

June 30, 2010
Pete Goldin

EMA introduces the industry's first BSM Service Impact Radar, a new report to help IT organizations find solutions that deliver a unified view of IT service performance as it impacts business outcomes ...

June 29, 2010
Bojan Simic

Bojan Simic of TRAC Research explains how a "single pane of glass" for monitoring IT performance is not the means to an end ...

May 24, 2010
Pete Goldin

Industry insiders recommend the top features to look for in a solution to manage performance in the virtual environment ...

May 24, 2010
Bojan Simic

Bojan Simic of TRAC Research explores the tools available to manage desktop virtualization ...

May 18, 2010
Pete Goldin

Industry experts from VMware, Zenoss and Pink Elephant discuss the dynamic new world of BSM in the virtual environment ...

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