September 19, 2014

Among the most embarrassing situations for application support teams is first hearing about a critical performance issue from their users. With technology getting increasingly complex and IT environments changing almost overnight, the reality is that even the most experienced support teams are bound to miss a major problem with a critical application or service. One of the contributing factors is their continued reliance on traditional monitoring approaches ...

September 04, 2014

In order to properly manage your applications and user experience you need to start with monitoring them. Application monitoring is evolving — from its beginnings of simply pinging a server to see if it is up, to new, more sophisticated techniques which monitor every detail of a user interaction. How do you decide what techniques to use, should you abandon old methods for new? There are two main techniques used to monitor applications: Synthetic monitoring, also called directed monitoring, and Real monitoring, also called passive monitoring. What’s the difference between Synthetic monitoring and real application monitoring? ...

August 14, 2014

At the time when we were looking for a monitoring solution (2006-2007), APM as we know it today had yet to be defined. There was no Gartner MQ; real-user-monitoring (RUM) was too high level; “agent monitoring” brought concerns of overhead and complexity; instrumenting the application meant to ARM it (i.e. Application Response Measurement); and transaction tagging was a pipe dream. This created a fierce debate on the risks and rewards of agent vs. agentless monitoring. So, when we were developing our monitoring approach, our first priority was to do no harm, then collect performance metrics ...

August 11, 2014

It is often the case that we just sample the response times of a few transactions rather than metering all of them. When sampling, how do you know you’ve sampled enough to get an average response time that is representative of all the transactions? ...

June 19, 2014

APMdigest continues the list, cataloging the many valuable tools available – beyond APM – to support the goals of improving application performance and business service. Entries 6-10 involve monitoring, testing and logging ...

April 16, 2014

Performance monitoring is about understanding what's happening right now. It usually includes dealing with immediate performance problems or collecting data that will be used by the other performance tools (such as capacity planning) to plan for future peak loads ...

March 26, 2014

The world is full of paradoxes. To solve them, you have to look at the facts in a different, even nonconventional way. You have to step outside your bubble ...

March 06, 2014

Here are some monitoring solution predictions I expect during 2014 to help with the call to action that I have summarized from my report ...

March 05, 2014

My top level advice is that during 2014, I&O has to concentrate on monitoring business technology which serves external customers. In fact this is not just a call for I&O professionals but also the rest of the business including marketing and eBusiness professionals. Why? Well just take a look at the near weekly media reports on "computer glitches" during 2013. These glitches meant lost revenue but more seriously impacted the brand image. Technology fuels business and this means that monitoring has to be a strategic business concern. So to avoid your company being the next computer glitch headline you should ...

November 04, 2013

In 2013, TRAC Research completed studies in five major areas of coverage which includes insights from 2,000+ organizations. Some of the technologies covered in this research include: application performance monitoring; network performance monitoring; Web and user experience monitoring and testing; systems management. This research resulted in more than 1,000 unique data points collected. Here is a summary of some of the key trends identified ...

October 29, 2013

In this era of unprecedented complexity, it's virtually impossible for a modern website to eliminate all the risk associated with using third parties. However, there are proactive strategies an organization can implement to better manage and minimize their risk ...

October 14, 2013

According to a survey by IDG Research Services, 80 percent of senior-level IT leaders place a high or critical priority on Infrastructure Performance Management and 79 percent have established a cross-domain team dedicated to managing the performance of their IT infrastructure ...

June 27, 2013

It’s a fact that online businesses lose out on revenue when customers abandon their transactions due to website performance problems. We learned this lesson first hand at Thomas Cook Online, but we also learned that with a performance monitoring solution that scrutinizes customer experience, we could not only improve the performance of our website but also recapture lost business ...

May 22, 2013

Don't throw the baby out with the bathwater! Synthetic monitoring (active monitoring) helps reduce key blind spots for critical applications. We just experienced a production issue on a fully instrumented critical business application that first appeared nebulous ...

March 21, 2013

Application Performance Management, as defined by the industry, is focused on monitoring — because you can’t manage what you can’t see. But, there are other functions involved in managing application performance ...

March 06, 2013

APM is entering into a period of intense competition of technology and strategy with a multiplicity of vendors and viewpoints. While the nomenclature used within its space has five distinct dimensions that elucidate its meaning, the very acronym of APM is in question: Application Performance - Monitoring vs. Management ...

September 21, 2011

What you might not realize is that enterprises need to pay as much attention to keeping their middleware running smoothly as they do to their applications ...

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