Vendor Forum
Cyber Monday, what seems to be a yearly ritual is continuing – online retailers know they're going to get hit with huge traffic, and still, there are site performance (speed, availability) disappointments. While 2013 to 2015 Black Friday-Cyber Monday weekends saw a few lengthy site outages by big-name retailers, 2016 has proven to be the year of mini-outages and slowdowns. Some were resolved quickly; others more slowly. Here are the key takeaways from this year's holiday season ...
Ensuring application availability is much more than simple up/down monitoring, as today's users have come to expect real-time responses, regardless of the device or network. While application front ends and back ends vary widely by application type, what almost all have in common is their dependency on transactional databases. To truly understand application performance, IT professionals must analyze database workloads in application context ...
Win 10 is now in official anniversary mode with its 1607 anniversary update ready to roll out to some 400 million devices. While users may find the anniversary update features such as improved taskbar management helpful, IT pros will continue to grapple with the new way Microsoft is executing updates. If you're an IT pro charged with optimizing the performance of your enterprise, what does this mean for you? Here are a few things to consider ...
There is an increasing recognition of the interconnected nature of the information technology environment. Also, user expectations and IT complexity are rising. As a result, IT infrastructure performance management (IPM) is becoming more popular. Companies practicing IPM are realizing the benefits it delivers to the bottom line. They include the ability to ...
Almost one-third (28 percent) of customers will not return to a slow site, according to SOASTA's 2016 Holiday Retail Insights Report ...
Black Friday. Retailers know it's coming every year, and still – every year – someone has a spectacular failure. This year Macy's gets top billing – asking customers to wait to shop. Since 500 milliseconds of web delay is estimated to cost 5% of revenue, how much can we guess Macy's lost by asking EVERY shopper, for hours, to wait to shop? It's clearly in the millions of dollars ...
The most destructive root cause of 75 percent of outages during big online events like Black Friday and Cyber Monday are unplanned configuration changes to a system – when IT and Ops teams find something they think might cause a problem and try to fix it immediately, unintentionally creating a much bigger issue for the web or mobile site. The following are BigPanda's top recommendations for preventing outages during throughout the entire holiday shopping season ...
Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics. Here is how advanced IT analytics can make the best of your IT service desk ...
Is middleware resource monitoring the same thing as APM? No – but it is highly complementary with APM and organizations generally need both for complex, large-scale application environments that depend on middleware ...
Modern software development approaches and technology infrastructures are supposed to make the lives of IT professionals better. Continuous delivery and DevOps help us roll out new software, features and modifications faster than ever before. Third-party services enable us to speed the cycle even further, adding functionality instantly without having to develop it ourselves. External infrastructures like the cloud and CDNs give us the flexibility and scalability we need to support these applications. However, these trends can come with a nasty side effect – growing complexity that makes managing application performance much more difficult ...
Some say "the best service is no service," yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today's customer service teams are buried under manual workloads, and the volume of incoming cases is increasing, leaving little time for redesigning processes, anticipating customer issues, or driving strategic projects. One of the quickest ways to reduce caseloads and make measurable improvements to the bottom line is with self-service and automation ...
The spookiest day of the year is here, and Halloween is actually a good reminder that trouble in the data center is always lurking just beneath the application surface, ready to wreak havoc at any moment ...
In our most recent report, Apteligent uncovered that a surprisingly high number of crashes among iOS and Android apps are caused through interactions with cloud services. One of the most impactful pieces of information to come from this report was that 20 percent of mobile app crashes are correlated with a network issue ...
Website development and maintenance is not a simple proposition. You need to get your message out to your audience in a fast, attractive and secure way. Yet, making a website attractive and keeping it secure may take away some speed. Buy back speed by reducing security and you stand a chance of having your users avoid your site. Skimp on the aesthetics and your speed and security may not mean a thing, nobody's coming. What's a developer to do? ...
The first two parts of this series examined why your organization's digital transformation strategy is likely creating a performance gap between what your business needs and what you can actually deliver. So now let's explore how to close that gap by building a more capable and scalable network ...
Fast track deployment of intelligent systems is well underway – 88% of IT professionals say their organization has already invested in one or more intelligent solutions, from bots, through smart business applications, to full-blown expert systems, according to new research from Ipswitch ...
The first post in this two-part series introduced machine learning analytics as a new way to find and fix the root cause of performance problems to help meet SLAs. This post explains three ways MLA can be used to better utilize resources for optimal performance ...
Many IT professionals, regardless of company size or role, face monitoring challenges that decrease productivity, impact service, and delay projects, according to Opsview's annual IT Monitoring Survey. Findings include ...
IT professionals are finding that supporting remote users' demands for anytime, anywhere support is growing too costly, demands resources they cannot spare, and increases the security risk of critical company data ...
While two of the most common IT solutions implemented by the enterprise are the cloud and VDI, organizations currently face big challenges when it comes to user adoption. Common hindrances include inconsistent implementation, lack of ability to customize, and lack of frequent updates. Believe it or not, these issues are enough for IT professionals to abandon third-party solutions, and manually handle the needs of their company instead ...
